Warranty
To ease your worries, we’ve put together a straightforward guide on how to start a warranty claim with KUZ Vape, ensuring you can get back to enjoying your vape experience swiftly.
Gather Your Information
Before anything else, compile all the necessary information to expedite your warranty claim process. This includes:
- Your original purchase receipt
- The order number of your product
- The serial number found on your KUZ Vape device
To make the process smoother, capture a photo or video demonstrating the issue. This visual proof can significantly speed up the claim review as it provides clearer insight into the problem.
Contact Customer Support
With your information at hand, it’s time to contact KUZ Vape’s customer support. You can submit your information via the form below, or send an email to [email protected] with a detailed description of the issue and attach the documentation you’ve gathered. The more details you can provide, the better we can assist you.
Wait for a Response
Patience is key. After submitting your claim, give our dedicated support team time to review your request carefully. Expect to receive a response promptly with either a request for additional information or instructions on the next steps to follow.
Achieve Resolution
Upon processing your claim, KUZ Vape is committed to a satisfactory resolution. Depending on the issue and our warranty policy, you may receive a repair, replacement, or even a refund. We strive to ensure that all warranty claims are handled fairly and efficiently.